Assistant Customer Service Officer Bring Adventure to Life – Join us in creating unforgettable National Park experiences! Ongoing full-time opportunity (potential Talent pool opportunities) Office location - Located in 4 Parramatta Square, Parramatta (location negotiable) Salary relative to experience, and ranges from $99,938.00 to $110,271.00 employer's contribution to superannuation Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. About the role National Parks and Wildlife Service is looking for an Assistant Customer Service Officer to work as an integral part of the customer service team, delivering technical services, central reservation services, revenue collection and system testing. Your responsibilities include: Assisting with booking and reservation systems across multiple channels. Supporting customer service processes and reporting on satisfaction and feedback. Maintaining effective communication with stakeholders such as Service NSW and industry partners. Contributing to a collaborative, customer-focused culture and supporting projects that enhance visitor engagement. This is a dynamic role suited to someone who thrives in a fast-paced environment, values teamwork, and is passionate about tourism and the environment. About You You are a highly organised and motivated individual who thrives in a collaborative, busy and diverse setting. You possess strong technology skills and spreadsheet proficiency, are analytical with great attention to detail, and demonstrate creative problem solving along with excellent communication and collaboration skills when working with staff and stakeholders. You’ll play a key part in enhancing and implementing streamlined customer service systems, administering booking platforms, and supporting communication with stakeholders such as Service NSW and industry partners. Your passion for your community and environment, together with your commitment to delivering excellent and positive customer service, will be key to your success in this role. Essential requirements : Demonstrated experience supporting customer‑focused information, reservations and service centre operations delivered across multiple channels. Experience with multi-property reservation and transaction systems, customer relationship management, reporting and financial systems. Experience managing databases and creating reports A current NSW Driver’s Licence. For more information read the full Role Description: Assistant Customer Service Officer NPWS Who we are The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. What we can offer you NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge. Accrued days off in addition to Annual Leave Corporate wellbeing programs, including the Fitness Passport Learning and development opportunities, including in-house training. What we do About NSW National Parks & Wildlife Service Visit a park To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. Applications close Sunday 1 st February 2026 at 11:55pm Should you require further information about the role please contact Katie Mills via [email protected] or on 02 9995 6502 A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Lila Snow on 02 9995 5095 (please mention reference number 546664 ). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [email protected] for a yarn. 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