This is a Senior Quality Assurance Engineer role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Quality Assurance Engineer role at NSW Department of Customer Service Senior Quality Assurance Engineer Multiple Full-Time (35hpw) Temporary opportunities up to December 2028 Salary Range $129,464 - $142,665pa super Location flexible across Revenue NSW offices with hybrid working Program Overview Join a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation. You'll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers. Key accountabilities Create test plans, test cases, defects, traceability matrix and test summary reports. Analyse the business requirements, user stories and system solutions. Provide the superior testing competencies to ensure testing is efficient and completed in time using planning skills and working with the assigned team. Create and execute manual and automated tests for the assigned work in an efficient and productive manner to ensure testing is delivered to quality and within time parameters. Execute functional and, non-functional. Have excellent communication skills and be able to manage customer expectations Proactively identify issues and drive improvements in QA processes. Coach and support other Quality Assurance Engineers. Attend chapter training and apply that training to day-to-day QA tasks. To be successful in the role you will demonstrate: Proficient in designing effective test strategies/plans tailored to project goals Extensive experience in both manual and automated testing Proficient in defect management Proficient in popular automation tools and frameworks such as Selenium, Playwright, Cypress, JUnit, TestNG, BDD, within version control Proficient in API automation testing tools like Postman, Rest Assured Experience in data identification/extraction with relational and non-relation databases Experience with CI/CD tools such as GitLab CI, Jenkins, GitHub, etc Experience with performance testing with tools such as Jmeter Experience with accessibility and compatibility testing Knowledge of security testing Experience with working on cloud technologies Strong experience in QA planning, co-ordination and execution within an Agile environment About Revenue NSW Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000 businesses and two million individuals with the NSW Government. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta. Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding: Flexible office location across NSW Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual Leave Ongoing access to industry approved self-learning tools Career agility including opportunities to work on different programs The opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passport We can't wait to meet you! If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process. If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you. Further Information For more information about this role, including access to the role description, click 'apply' For enquiries regarding this position, please contact [email protected]. Closing Date: Monday 2nd February 2026 @ 10am A talent pool will be created for any temporary or ongoing opportunities that arise over the next 18 months. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Creating test plans and cases ✅ Executing tests Coaching team members Key Strengths Test strategy design Manual and automated testing ⚠️ Defect management API automation testing Performance testing ☁️ Cloud technologies A Final Note: This is a role with NSW Department of Customer Service not with Hatch.