This is a Accounts Administrator role with Bolton Clarke based in VIC, AU Bolton Clarke Role Seniority - mid level More about the Accounts Administrator role at Bolton Clarke About The Role Bolton Clarke is seeking a detail-oriented and proactive Accounts Administrator to provide accounts and administrative support to our Support at Home teams. This role is essential in ensuring accurate billing, efficient financial processes and high‑quality service delivery for our Support at Home clients. This is a full-time permanent role, Monday to Friday, offering flexibility to work across any of our Melbourne offices (Forest Hill, Bundoora, Ravenhall or Dandenong South) in a supportive hybrid work environment. Key Responsibilities Provide daily administrative support to the Support at Home program Assist in coordinating and ensuring accurate, timely billing processes. Maintain and update fee structure changes within internal systems. Liaise with external providers regarding service information and account matters. Manage complaints and grievances in a timely and professional manner. Complete data entry tasks and ensure financial information is recorded according to organisational standards. Perform financial administrative duties, including invoice reconciliation. Support communication flow between the internal teams and brokered service providers. Ensure compliance with privacy, confidentiality, and organisational policies. Prepare reports and relevant documentation as required. What do we need from you? Certificate III or IV in Office Administration (or equivalent experience). Previous experience in an administrative support role. Strong data entry skills with high accuracy. Experience in financial administration, including invoice reconciliation. Understanding of account management processes and ability to manage large volumes of financial data. Experience using computerised financial systems and Microsoft Office Suite (Outlook, Word, Excel). Ability to learn new systems and digital platforms quickly. Strong problem solving, communication and interpersonal skills. Ability to work independently and collaboratively within a fast‑paced team. Our benefits $15,900 Salary packaging $2,650 meal and entertainment allowance Work life balance with hybrid working arrangements TBC Flexible location – Work close to home across our Forest Hill, Bundoora, Ravenhall or Dandenong South office Career progression and development opportunities A very supportive, flexible, and positive team culture Employee referral program – earn up to $500 for referring your friends and family Private health insurance discounts with Medibank Discount on selected car dealerships Employee Assistance Program Gym and Wellbeing benefits Travel and Flight benefits Free Flu Vaccinations Our Story Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively. Apply now Click APPLY now or if you have further queries, contact Kyara at [email protected] Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Bolton Clarke team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing administrative support Coordinating billing processes Maintaining financial records Key Strengths Attention to detail Financial administration ️ Communication skills Problem-solving ⚡ Adaptability Team collaboration A Final Note: This is a role with Bolton Clarke not with Hatch.