Receptionist - Multiple Roles Join Our Growing Team at Holstep Health! Holstep Health - a new chapter in delivering high-quality healthcare to our communities. • Job Title: Receptionist • Location: Various Locations • Ongoing, permanent full time, part time and casual • Supportive team • Generous Salary Packaging About Holstep Health Holstep Health provides expert, compassionate, comprehensive local healthcare, throughout every stage of life. We provide more than 120 health and social care services to people in the north, north-west and north-east of metropolitan Melbourne, as well as statewide services with Carer Gateway and Gambler's Help. Holstep Health was formed in October 2024, following the merger of Banyule Community Health and Merri Health. We proudly announced our new name - Holstep Health - created with and for our community, in February 2025. Your new role: The role of the receptionist is to provide high quality customer service to clients, workers and visitors to Holstep Health You will be responsible for: You will be responsible for: • Operate the main reception telephone system • Screen clients for appropriate referral both internal and external • Ensure checklist tasks are completed and signed off daily • Process and balance client service fees • Manage appointments, including reminders and waitlists • Communicate accurate messages and information to relevant staff • Register new clients and update existing client demographics • Ensure all hard copy and soft copy correspondence is distributed accordingly • Ensure reception manual is up to date and processes followed accordingly • Ordering and maintaining needle syringe program equipment and stock • Ability to work as a multidisciplinary and interdisciplinary team • To ensure services are delivered in a culturally sensitive manner • To ensure client confidentiality is respected and upheld at all times • Other Administration duties as delegated. What you will need to succeed: Essential • Experience in reception work, preferable in the health industry • Knowledge of Microsoft applications • Current First Aid Certificate and annual CPR Desirable • Well developed computer skills (Word, Excel, Outlook) • Excellent communication skills, both verbal and written • Excellent time management, organisational and administration skills • High level interpersonal skills • Demonstrated commitment to community health principles and practice • Skills and ability to work with a variety of people and organisations • Skills in triaging clients • Ability to operate multiple data bases at the same time • Ability to work in a team or independently • Able to demonstrate initiative, have good problem solving skills and contribute to continuous improvement • Understanding of client confidentiality in relation to privacy and legislation • Ability to record information accurately • Ability to adapt quickly to change • Knowledge of Quality Improvement standards and processes • Knowledge of Client Management Systems (Trakcare, Medical Director, Titanium and Pracsoft (useful but not necessary) Applications should include: How to apply: Please start by reviewing the attached position description. Please send your CV and a cover letter outlining your experience to [email protected] and [email protected] Applications close: 26 January 2026 Additional Information: At Holstep Health, we celebrate diversity and inclusion. No matter your background, religion, sexual orientation, age, or gender, we encourage all individuals to apply and bring their unique perspectives to our team.