This is a Receptionist role with Shine Lawyers based in Melbourne, VIC, AU Shine Lawyers Role Seniority - junior More about the Receptionist role at Shine Lawyers The Opportunity At Shine, we champion better justice for our clients. As a full-time Receptionist/Administration Assistant in our Dandenong team, on a 12 month contract, that commitment begins with you. You will be the first point of contact for our clients, creating meaningful and lasting impact every day for the people we support, our legal teams and the firm as a whole. While this role is an administrative position, it's also based on our Dandenong reception desk - your proactive nature to look for work won’t go unnoticed here! You will be a true champion of our clients by: Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members. Responding to inbound calls, couriers and emails from clients, ensuring they feel looked after, supported and heard. Ensuring our office’s meeting rooms and facilities are kept clean and tidy. Supporting our Legal teams with administrative tasks and optimising the use of internal systems to process information. General office management duties to support the day to day running of the Dandenong branch. Liaising with local and interstate stakeholders to arrange meetings, conferences and events Applying your keen eye across general filing, photocopying and archiving management to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for our clients. Actively working as a team player and assisting in ad-hoc responsibilities - your proactive nature won’t go unnoticed here! What you’ll bring Previous experience in a client-facing, receptionist or administration role. Ability to work autonomously when required Accurate typing skills with intermediate Word & Outlook skills. Exceptional organisational skills, A keen eye for detail in your document management and collation skills You’ll be a great communicator both verbally and in writing. You’ll be naturally empathetic and have a resolute passion for helping people, especially those who may be experiencing trauma. You’ll recognise and value the importance of your role in being the gateway to support for clients. The ability to work 38 hours per week, between the hours of 8.15am - 5pm Monday to Friday. Shine Lawyers: A place for you. It means more here. At Shine, purpose really matters. It’s our clients, who summon the courage to stand up to injustice. It’s the communities we are part of and support every day. It’s our team, who champion what’s right and make this place what it is. We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive. Here are some of the things we hope you’ll love about working with us: Connect and be you: Get the benefits you need, and work with truly authentic people. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number. Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow. Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond. Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people. Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you. As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team - no matter the outcome. We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Shine Lawyers team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming clients Managing communications ️ Supporting administrative tasks Key Strengths Client-facing experience Organisational skills ️ Communication skills Intermediate IT skills Teamwork Proactive mindset Why Shine Lawyers is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Shine Lawyers not with Hatch.