About the role Provide first point of call, reception and telephone response service for patients and/or relatives and ensure re-direction to the appropriate area for care by health professionals, using tact, diplomacy and discretion. About you Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values: * Provide high standard of data integrity. * Where appropriate maximise opportunities for the District by identifying and discussing options with those patients whom have private health cover providing an informed election choice. * Ensure the accurate completion of all forms especially the Patient Election Form (ePEF) and obtaining the patients signature prior to admission. * Create new patient medical records, maintain and prepare existing Patient Charts, ensuring the sorting and filing of all notes, reports and admission paperwork as per District policies before returning charts to the Medical Records Department or transferring to other wards. Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed. Benefits when working for us * Rewarding career and development opportunities across a wide range of clinical and non-clinical areas * Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance * Flexible working arrangements and competitive salary rates with annual incremental increases * Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED