This is a Customer Service Officer role with Linfox based in Hazelmere, WA, AU Linfox Role Seniority - junior More about the Customer Service Officer role at Linfox Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox. What does the job look like? In this role, you will efficiently handle customer requests and queries in relation to their freight being handled at Linfox Hazelmere site. This role is the face of Linfox for customer enquiries and requires someone to deliver excellent customer service. Key areas: Monitoring all fleet related activities and assist with any required transport administration duties Document checking to ensure the specific criteria is met Responding to client and supplier queries in relation to freight tracking and deliveries Completion of reports and accurate data entry into a variety of systems including SAP and Excel Providing excellent customer service to our key clients Liaising with internal staff and providing customer feedback Are you the one? You are customer service oriented and have excellent problem solving, negotiation and people skills. You can demonstrate: Experience within an administrative and/or customer service role Transport industry exposure is ideal Thrive under pressure, can be adaptive and quickly pick up new systems What's in it for me? 12 weeks paid parental leave and return to work bonus for eligible employees Career development opportunities and mentoring programs Access to a range of benefits across dining and adventure, travel and health and well-being The chance to work in a high-performing team where your contributions truly make an impact At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. Sound like you? Please click the apply button to submit your application and resume. We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes. Further information You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test. To find out more about opportunities at Linfox, visit www.linfox.com/careers Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Linfox team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling customer requests Monitoring fleet activities Providing excellent customer service Key Strengths Customer service orientation ️ Administrative skills ⚡ Adaptability Why Linfox is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Linfox not with Hatch.