CUSTOMER SERVCE OFFICER 3 DAYS PER WEEK, WEDNESDAY TO FRIDAY $35 PER HOUR / 22.5 HOURS PER WEEK Located in Port Macquarie, our Major Client ELGAS is looking for a Customer Service Officer to join their team. The role will begin as 3 days per week (Wednesday to Friday, 8:30am - 4:30pm) and then will extend to 5 days per week in 2027. This role will be a mix of Phone, email and walk in Customer Service. Job Description: Managing incoming domestic and commercial customer calls, correspondence and enquiries, including account queries, complaints, the processing of orders and payments and new customer enquiries. Advise customers of installation details relating to gas usage, suitable delivery methods and site compliance requirements. Adhere to all company statutory regulations relating to LP Gas. Set up new domestic and commercial accounts. For stock level records and end of month completion, on a daily basis, process all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen. Manage allocated aspects of debtor control for customers. Reconcile cylinder contractor daily work and any resulting updates on customer accounts. Perform duties such as stock transfers, inventory stock-takes, co-ordination of changeover for OOD cylinders, correspondence, account reconciliation, mailing and banking when required. Manage all administrative aspects of agents operating in the area. This includes full reconciliation of Fill Only accounts. Report all opposition activities, market trends, product developments and price differences to Customer Service Manager or Account Manager. If this Part Time role fits your availability and your skillset, Please Apply NOW. We are looking at holding interviews with the client ASAP