We have an opportunity for an experience Team Leader to support our Packaged Products Customer Service team based at Pinkenba. This is a permanent, full-time role within the Customer Interface Team. In this role, you will be leading your team to ensure that customer orders and deliveries are promptly processed and accurate to their needs. You will also be responsible for ensuring that all of your team members have the right training and coaching required to succeed in their roles. You will work closely alongside internal and external stakeholders to identify areas of improvement to the Cement Australia customer experience. Your passion and genuine interest in providing exceptional service means you will lead from the front and support your team in providing the best possible service. Your Opportunity As a Customer Service Team Leader, you will be responsible for: Continuously review cost within area of control, taking appropriate actions to ensure cost outcomes are in line with budget. Management of electronic ordering and delivery process with shareholders Analyse daily/weekly/monthly KPI's targeted at improving customer delivery performance Provide accurate daily sales & customer performance reporting to enable the business to meet future customer demand in a timely manner Effectively liaise with other key areas of Cement Australia to ensure seamless service delivery to customers Ensuring the effectiveness of the Customer interface service level measures - NPS Process customer orders promptly and accurately Conduct necessary performance review of staff reports as required. Manage the team’s leave, rostering and etc. What You’ll Bring Proven experience leading a team in a management role Ability to consistently deliver high-quality service to internal and external stakeholders Thrives in a high-volume order-processing environment while maintaining resilience Excellent communication and negotiation skills Strong attention to detail, even during busy periods Proficient in the Microsoft Office suite, including Excel Experience in the transport and logistics industry Ability to manage competing priorities across the East Coast of Australia Confident in making informed decisions to ensure the best possible outcomes for both customers and Cement Australia Why Join Cement Australia? Be Yourself: Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together. Paid Parental Leave : We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones. Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program. Novated Leasing: Drive your dream car for less through our partnership with sgfleet , offering fantastic discounts on vehicles. Discounted Products: Renovating? DIY’er? Save on your home improvement projects with exclusive discounts on concrete and quarry products. Who We Are Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services. With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs. But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics , and innovative waste management through Geocycle , where we turn challenges into sustainable solutions. At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values. What Else You Need to Know References, a pre-employment medical and background check are part of the recruitment process. Cement Australia is an Equal Opportunity Employer. We welcome applications from Australian residents with valid working rights. Please note: Direct applications only—no agency submissions at this time. Ready to Build Your Future? Click Apply Now to take the next step with Australia’s leading cement manufacturer and innovator. https://www.youtube.com/watch?v=YqCjpLsW46s&t=1s