About the role * Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds. * Grow and engage with new programs and processes adopted within the health service, with an openminded and willingness to learn. * Ensure prospective patients are placed on a respective waiting list, booked within time frames indicated and maintain lists by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations. * Respond to general customer inquiries via phone, email and in person for patients and relatives whilst maintaining a professional and courteous manner. * Utilise systems to register and update all patient demographic information, Medicare details and referral details to ensure data integrity and patient confidentiality are maintained according to approved policies, guidelines and workplace instructions. About you Our ideal candidate will be someone who can demonstrate the following: * Have strong communication skills and ability to work in a team environment and autonomously when * Ability to prioritise and meet * Positive and effective customer * Proficiency in the application of internal hospital information systems in addition to Microsoft Word and * Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems. Mandatory Requirements: * Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16 About West Moreton Health West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships. To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link As a Child Safe Organisation, at West Moreton Health: * We prioritise children and young people being seen, heard, and safe in every interaction. * We create inclusive environments where the voices and needs of children and young people are valued and respected. * We believe safeguarding is shared responsibility, upheld by every member of our organisation. Benefits * 17.5% annual leave loading (Additional allowances/entitlements may apply) * 12.75% employer contribution to superannuation * Professional development * Salary sacrificing options * Wellness programs * Employee Assistance Service (EAS). To apply Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role. Applications to remain current for a period of 12 months and may be used to fill a similar vacancy. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.