Administration & Customer Service Officer Roster: Monday to Friday | 8.00am to 4.00pm | Hybrid role (min 2 days in office) Location: Yatala, QLD - initial training will be on-site. Duties & Responsibilities Answering and directing incoming phone calls from customers Monitor & respond to email in shared mailboxes High volume data administration to assist in updating driver loads/certificates Assist with customer queries and organise credits/invoices Other Administrative tasks as required Skills & Experience Proven high volume administrative experience Customer service experience Good phone manner Able to multi-task and manage competing priorities Able to operate in a high-pressure environment Willing to work over Christmas holiday period Salesforce/CRM experience – Desirable – training provided Benefits Competitive remuneration Flexible Monday–Friday hybrid work for great work–life balance Supportive, inclusive team with a positive culture About the company Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them. How to apply Click APPLY or for a confidential discussion please contact Nicole at [email protected] With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.