Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Be the First Smile Someone Sees – Join Us at Melbourne Project 614 At the heart of Melbourne’s city streets, Project 614 is more than just a program – it’s a community. A safe place. A beacon of hope. Every day, our team welcomes people navigating homelessness, addiction, mental health challenges, and isolation. And now, we’re looking for someone special to be the first friendly face they see. This is more than just a front desk job. It’s a chance to: Welcome every person who walks through our doors with empathy and dignity Offer a listening ear to those in distress or crisis Connect people to life-changing services and supports Keep our team running smoothly behind the scenes This is a permanent part-time position 28 hours per week, this role is rostered 8.30am - 2.36pm Monday to Friday, based in Melbourne Project 614 located in Melbourne CBD, VIC. How you will make an impact Provide warm and professional front desk support, including greeting visitors, answering calls, and responding to inquiries Offer appropriate referrals and support to community members in need, using a trauma-informed approach Perform general administrative and clerical duties to support the wider team Maintain a clean, safe, and welcoming environment in line with WHS guidelines Participate in team meetings, training, and ongoing professional development activities You understand the complex realities of homelessness, trauma and mental health – or you're open and eager to learn. You’re organised, collaborative, and you're not afraid to pitch in and help where it’s needed most. What you will bring Experience in reception or business administration processes Excellent interpersonal and communication skills A calm, respectful and non-judgemental presence with an understanding complex needs Willingness to learn and grow – both professionally and personally A heart aligned with The Salvation Army’s mission of care, justice and faith A valid Employee Working with Children's Check Completion (or willingness to complete) training including First Aid, Mental Health First Aid, and TSA compliance modules What We Offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts Join a team that believes no one is beyond hope. At The Salvation Army Melbourne Project 614, we walk alongside people with courage, respect and grace. If you want to be part of something bigger – something deeply human – we invite you to apply. Apply now and be the light that welcomes someone in need. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration