Customer Service Representative Full-time | Permanent Sydney CBD - In-office role Salary: $72k Super Join a Customer-Focused Team | Grow Your Career in a Dynamic Environment Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? We're looking for a Customer Service Representative to join our clients' Customer Experience team. They're a leading not-for-profit/peak body operating in the professional services sector. In this role, you'll be the first point of contact for customers across multiple communication channels - phone, email, web chat, and social media - providing friendly, accurate, and efficient support that reflects our commitment to putting the customer/member first. About the Role As a key member of our Customer Service team, you'll: Respond promptly and professionally to customer enquiries across multiple platforms. Assess and triage enquiries to ensure they're directed to the right team for resolution. Provide accurate information, support, and guidance to enhance each customer's experience. Maintain detailed records of customer interactions and contribute to continuous process improvement. Support a range of administrative tasks to ensure the smooth operation of the service centre. This is a fast-paced, people-focused role where no two days are the same. You'll work in a collaborative environment with a team that values empathy, communication, and excellence in customer care. About You You're a confident communicator who takes pride in resolving issues with professionalism and care. You enjoy being part of a team that's focused on delivering positive outcomes for customers. You'll bring: Previous experience in a customer service or call centre environment. Strong written and verbal communication skills. Excellent attention to detail and organisational skills. The ability to stay calm under pressure and manage multiple priorities. Proficiency with Microsoft Office and CRM systems. Why You'll Love It Here Supportive, inclusive, and customer-first culture. Opportunities to learn, grow, and make an impact. Collaborative environment where your contribution is valued. If you're ready to bring your passion for service and communication skills to a team that values integrity, teamwork, and excellence - we'd love to hear from you. Apply today and be part of a team that puts people first.