Casual Hourly Rate: Casual HEW 6 ($60.56 per hour 11% superannuation) Employment Type: Casual Location : Geelong Waterfront Campus About the Role: Reporting to the Senior Coordinator, Residential Experience, the Night Operations & Welfare Coordinator is responsible for promptly responding to incidents, coordinating emergency responses where required, producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community. To Be Successful, you'll have: A Degree with subsequent relevant experience; or Previous experience in crisis management, emergency response, or a similar role highly desirable. Strong communication, interpersonal, and conflict resolution skills. Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations. Knowledge of relevant safety protocols, emergency procedures, and risk management principles. Commitment to maintaining a respectful and inclusive community environment First Aid and CPR highly desirable Your key responsibilities will be to: Respond promptly and effectively to incidents occurring during night hours, such as medical emergencies, resident welfare, security breaches, or facility hazards. Assess the severity of incidents and implement appropriate protocols and procedures to ensure the safety and security of residents and staff. Coordinate with emergency services, and relevant stakeholders to manage incidents efficiently and minimize potential risks, escalating to the General Manager where appropriate. Maintain accurate and detailed records of all incidents, including incident reports, witness accounts, and follow-up actions taken. Ensure timely communication of incident details to appropriate stakeholders. Provide compassionate and responsive customer service to residents, staff, and visitors at all times. Address concerns and inquiries promptly, demonstrating empathy and professionalism. Promote a culture of respect, inclusivity, and safety within the residential community. Address conflicts or issues that arise, fostering a supportive environment where all residents feel valued and heard. Attend to the needs of short-stay residents, ensuring their safety, comfort, and satisfaction during their time within the residential facility. Respond to maintenance requests promptly, addressing facility-related issues to maintain a safe and functional environment for residents and staff. Participate in training sessions and drills to enhance preparedness for incident response and safety protocols. Conduct regular risk assessments to identify potential hazards or vulnerabilities within DRS Implement proactive measures to mitigate risks and enhance the safety and security of residents. Conduct thorough reviews and debriefings following incidents to identify areas for improvement. Implement corrective actions and incorporate lessons learned into future response strategies to continually enhance safety and security measures. Additional requirements: This role involves working overnight hours, typically between 7:00 PM and 5:00 AM, and includes providing shift coverage during Public Holidays, Staff Leave and Deakin's shutdown periods over the Christmas and Easter holidays The role requires the incumbent to apply for and maintain a Working with Children Check. For a confidential discussion regarding this role, please contact Eliza Hart, Senior Coordinator of Residential Experience via [email protected]. For a copy of the position description, please see below: Position Description - Night Operations and Welfare Coordinator.pdf Please submit your updated resume and 1 page cover letter. Applications for this position close on 20/10/2025.