As an administration officer you will: * Prepare, intake, process and manage applications and documents in accordance with legislation and departmental policies and procedures in a timely and accurate manner. * Develop and maintain professional and collaborative relationships with applicants, clients and stakeholders involved the process of dispute resolution with BCCM. * Provide appropriate administration information to applicants, clients and stakeholders about BCCM services, practices and procedures regarding dispute resolution. * Provide administrative support to ensure the efficient and effective operation of the BCCM Office. * Prioritise and manage daily tasks under limited supervision in a fast paced and high-volume environment to ensure services standards and timeframes are met. * Identify areas for business improvements, assist in implementing changes to office administration procedures utilising problem-solving skills, particularly when dealing with clients in complex and emotive situations. Applications to remain current for 12 months. Job Ad Reference: QLD/664178/25 Closing Date: Monday, 20th October 2025