RETAINED SEARCH / EXCLUSIVE LISTING About our client Our client is a global business with a long history of innovation and a strong presence across Australia. The Norwest head office and manufacturing facility serve as the hub for operations, supported by additional sites in WA and Newcastle that also provide hands-on training for customers. The company specialises in conveyor belt productivity solutions. Its product range includes fastening systems, splicing tools, belt cleaners, maintenance tools with built-in safety features, and belt accessories that reduce wear and spillage. The business invests heavily in its people, offering structured training, career development, and a safe, supportive environment. Recognition programs and ongoing reinvestment reflect a culture that values contribution and encourages growth. About the opportunity This role is based in Forrestdale, WA, and focuses on managing distributor and customer relationships through the complete order cycle, from enquiry to delivery. In this role, you will: Deliver excellent customer service and build distributor relationships Accurately process orders using Salesforce Develop technical knowledge of conveyor solutions and products Support sales and operations teams with commercial insights Maintain high standards of written and verbal communication Day-to-day activities include processing orders, monitoring back-order reports, responding to enquiries, liaising with internal teams, and supporting external sales representatives. Training begins with two weeks in Sydney, followed by in-office support in WA. Employees are encouraged to pursue growth through internal training and hands-on experience with products in the field. About you We are seeking someone with 2-3 years' customer service experience, ideally from an industrial or manufacturing environment, who can manage end-to-end customer interactions and order processing. Strong written and verbal communication skills are essential, along with the ability to problem-solve and think commercially. To be successful in this role, you will ideally have: Experience in order processing and distributor/customer relationships Strong attention to detail and accuracy Ability to develop technical knowledge of products What's on offer This is a permanent, full-time position with a competitive salary, along with an annual discretionary bonus. Training is provided in Sydney, followed by ongoing support and development through hands-on field opportunities. The role offers long-term career pathways within a global organisation, with opportunities across sales, operations, engineering, and manufacturing. Employees benefit from recognition programs, professional development, and a supportive team environment. How to apply Submit your CV outlining your experience and suitability for the role. Applications are welcome from candidates based locally or interstate. Your application will be handled according to our privacy policy: https://11recruitment.com.au/privacy-policy. Please note This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia. Sponsorship will not be provided. Code/Keywords ^^^ 'Customer Service Officer', 'Order Processing Coordinator', 'Client Services Representative', 'Account Coordinator', 'Sales Support Officer', 'Customer Liaison Officer', 'Distribution Coordinator', 'Operations Support Officer', 'Customer Support Advisor', 'Order Fulfilment Officer', 'After-Sales Support Representative', 'Customer Relations Coordinator', 'Internal Sales Support', 'Service Coordinator', 'Client Engagement Officer', 'Sales Administration', OR 'Sales Administrator', 'Office Administrator', 'Office Administration', 'Administration'