We’re seeking an experienced Learning Experience Designer to join a large and complex organisation in the higher education sector on a contract basis. This role focuses on designing and delivering engaging learning and enablement programs that lift staff capability, improve service delivery, and enhance the overall employee and customer experience. In this role you will; Design and deliver engaging online and face-to-face training to uplift staff capability across critical systems and processes. Use your Canvas LMS expertise to create interactive courses, assessments, and resources. Collaborate with leaders and stakeholders to understand needs, identify gaps, and develop tailored curricula. Develop tools, resources and “train the trainer” programs to embed capability long-term. Evaluate learning outcomes and adjust approaches based on data and feedback. Contribute to continuous improvement initiatives that strengthen internal service culture and customer outcomes. About You To succeed, you’ll bring: Proven experience in learning design, customer experience, or service design within large and complex organisations. Hands-on expertise with Canvas LMS (or ability to quickly adapt if you’ve worked with similar platforms). Strong stakeholder engagement, facilitation and communication skills. Experience creating training that blends technical knowledge with a focus on service and customer outcomes. Ability to work independently while collaborating across multiple teams. Flexibility and adaptability in a dynamic environment. Desirable: exposure to higher education, government, or large-scale service organisations. Benefits Competitive daily rate: $950 super . Hybrid working model (2–3 days onsite in Sydney, balance remote). Opportunity to shape capability uplift in a large, complex organisation. Initial 6 month contract , with possibility of extension. How to Apply If you’re passionate about designing impactful learning and customer experience solutions and want to work on a high-profile program, we’d love to hear from you. Apply today with your CV and a brief cover letter outlining your relevant experience or contact [email protected] for more information