Job Description Location: Western Sydney Salary Package: $30ph - $35ph Super Role Highlights: Join a growing FMCG brand as a temporary Customer Service Officer. Work in a high-performing team with flexible rotating rosters and work-from-home options, delivering exceptional multi-channel support. Role Overview As the first point of contact, you’ll handle customer queries via phone, email, and live chat. This temporary role offers an immediate start with a rotating roster, including some weekends. Collaborate with internal teams to ensure quick, professional resolutions. You'll support customer satisfaction and retention in a fast-paced environment. Your multitasking skills and service focus will be key, along with contributing to process improvements and accurate CRM updates. Responsibilities Handle customer inquiries across phone, email, and chat channels Resolve order, delivery, and product issues promptly Liaise with logistics and operations on fulfilment challenges Maintain accurate CRM records and case notes Share feedback to enhance service processes Escalate complex issues when required Candidate Profile You have 2–3 years experience in a busy customer service or call centre role, ideally in FMCG or E-commerce. You communicate clearly, work well under pressure, and enjoy problem-solving. You’re confident using CRM and ticketing systems and value collaboration and exceptional service. Culture & Benefits Join a dynamic E-commerce business where your work matters. Enjoy a supportive culture, flexible remote options, and a balanced rotating roster. Work with a strong, established national brand Build cross-functional experience Thrive in a team that values work-life balance Apply If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is SR61833. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.