We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you. Duties Provide professional guidance and support to customers as the first point of contact relating to a variety of telephone and email enquiries, including triaging issues, escalating challenging calls and responding to straightforward written enquiries. Ensure the timely progression of various workflows by using departmental software effectively and in line with relevant processes. Log reported road maintenance, bridge and traffic signals issues in the department’s Maintenance Information Management System for action, including escalating calls to contractors. Provide administrative support such as booking training and travel, purchasing of catering and other supplies. Facilitate a smooth onboarding and exit process for employees by performing activities under the Transport Group’s induction and separation process. Desirable Requirements Current Driver’s Licence Download the Statement of Duties and Associated Documents Administrative and Customer Support Officer - 370815.docx Administrative and Customer Support Officer - 370815.pdf Advice to applicants.DOCX Advice to applicants.pdf For more information Name: Mandy Keygan Position: Acting Team Leader Administrative and Customer Support Email: [email protected] Phone: 61 3 6166 3355 How to apply To apply, please provide a one- to two-page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Online applications are preferred, please click the blue Apply Now button. -or- Complete the following application form and email your application to us at [email protected] Application for Employment (Form 201).DOCX Application for Employment (Form 201).pdf