Your Opportunity As one of our Customer Service team members you will be responding to the needs of customers in a polite, efficient, and informative manner at all times, ensuring complete customer satisfaction. Key Responsibilities Role will include but not be limited to: Customer service enquiries Data entry Freight tracking Operational tasks and manual handling of parcels Reconciling admin reports Reception and general admin duties What you'll bring to this role To be successful in this role, you could have the following experience: Proven customer service skills via phone & email/Reception Confidence to assist with problematic situations and finding solutions Quick to adapt to various computer programs & databases Precise data entry skills and excellent attention to detail - touch typing a requirement Must work well under pressure in a fast-paced environment and have the ability to prioritise tasks Extensive experience in administration and Microsoft programs Able to work as part of a team or autonomously and availability to cover other staff when on leave, some over time required About Toll People Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development. If you're interested in this role, please click on 'Apply'. Should you have any questions please call Muna Shire on 03 8369 2400 Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals. All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required. Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.