THE OPPORTUNITY We are seeking a Sales Consultant/Office Manager to oversee the daily operations of our client's brand new 600-unit self storage facility in Abbotsford. No previous self-storage experience is necessary as full initial training will be given at our client's flagship facility in Moorabbin. This exciting and rewarding role would suit a switched-on go-getter who loves dealing with people and relishes the satisfaction of growing their client base. WHAT WE OFFER Secure long-term employment with a successful and growing business A generous salary and very pleasant working conditions The support of a small, friendly, dedicated team Full training and opportunities for ongoing growth and advancement Free onsite parking WHAT YOUR DAY WILL LOOK LIKE Hours are from 0830-1700 Mon-Fri and you will report to the Financial Controller. Drawing on your excellent customer service, admin and sales skills you will be responsible for:- responding to the needs of existing customers handling all telephone, email and walk-in enquiries liaising with customers and helping them satisfy their self-storage needs signing up customers, taking payments and updating customer records ensuring customer loyalty by offering exceptional follow-up service and support taking an active interest in securing new customers being the face of the business by delivering friendly, flawless, customer care. OUR IDEAL CANDIDATE:- To be successful in this role you will need a range of practical skills and experience including:- fast accurate typing flawless written and spoken English a clear, confident telephone manner strong admin and computer skills including proficiency in Microsoft Office experience in (or an aptitude to learn/use/update) our CRM software although by no means essential, a background in real estate or property will be very highly regarded. As well as the above, we are looking for a number of "soft" skills that will set you apart. Thus you are:- someone who likes to learn and take ownership team-orientated with a strong sense of responsibility someone with common sense, resourcefulness and initiative someone who displays a strong attention to detail an empathetic “people person” who prides yourself on delivering high quality customer care someone with good problem solving and conflict resolution skills.