?????????????????????????????????????????? Fortune Global 500 ???????????????? ??????????????????????????????????????????????????????????? ?????UPS ?????????????????????????????????????????????? ???????????????????????????????????????????????????????????????? ????: Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Main Purpose: To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors. Main Duties and Responsibilities - To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. - To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). - Working with customers on daily basis with the aim of developing an excellent working relationship. - Analysis of repetitive operational problems and development of possible service solutions. - Advise customer latest booking times and documentation required. - Booking shipment with use of Marken booking system. - Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales - Supplying customers with Marken Service information, - Potential customer information to be given to the Sales department - Keeping Customer services team holiday, sickness, overtime records - Arranging Customers Services shift Roster - Attending management meetings weekly - Attending meetings with customers if required - Assisting auditors if required - Training Customers services staff - Overseeing daily Customer Services operations and monitoring level of service provided. General - Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken. - The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions. - Extensive contact with Customer Representatives. - Extensive contact with local and regional Aviation and other relevant operational locations. - Extensive contact with Operations/Logistics divisions Marken London. - Participate in scheduled meetings to discuss services performance and concerns. - Form working relationships and other an understanding of other department within the customer's organization. Knowledge Skills and experience: - Complete and thorough understanding of Aviation/Airline Networks - Excellent communication skills with the ability to influence others. - Excellent problem solving and prioritization skills essential. - Flexibility in working hours required. Weekend coverage required in Customer Services. - To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements. ?????: ?? UPS?????????????????????????????????????