Take Your Next Step If you're someone who thrives on solving real-world problems, enjoys working directly with end users, and wants to learn from experienced technical mentors, this role is built for you. Based in a newly upgraded Brisbane CBD office, you'll be the first point of contact for a diverse internal user base, backed by a supportive national IT team. More than just tickets, you'll be learning from a Senior Systems & Security Engineer, contributing to internal projects, and gradually stepping into more senior responsibilities as you grow. What's in it for You Step up into a more senior role over time with real project exposure Learn directly from an experienced Systems & Security Engineer Supportive team culture with knowledge-sharing and mentorship Proven internal promotion pathways Modern CBD office with 1-day WFH flexibility Key Responsibilities Own and resolve IT support tickets through a structured ITSM platform Deliver L1 - L2 support across devices, apps, networking, and Microsoft 365 Assist with onboarding, account setup, and user access (AD, Entra ID) Troubleshoot issues confidently and escalate when needed Contribute to ongoing IT improvement projects across the business Mentor junior staff and help foster a learning focused team culture Improve documentation and share knowledge across the team About You 2 years' experience in an IT Support or Service Desk environment Confident troubleshooting mindset with a calm, user-friendly approach Familiarity with ITSM/ticketing tools and process-driven support Hands on experience with Microsoft 365, Active Directory, and desktop support Strong communication skills and a passion for learning Exposure to ITIL practices and a desire to keep developing By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.