Your key responsibilities: * Perform initial assessment of support requirements to determine priority and escalation requirements to ensure that timely responses to issues are provided. * Log all issues and requests in an Information Technology Infrastructure Library (ITIL) compliant tracking system and assist with workflow and closure of requests. * Complete accurate reports detailing volume and category of support requests or activities. Key competencies/suitability (role specific criteria and personal qualities): * Ability to take high volumes of inbound enquiries via multiple pathways (phone, email etc) in a customer service or help desk environment. * Knowledge or understanding of payroll and rostering systems processes and procedures. * Interpersonal communication skills with all levels of staff in a large organisation, particularly including the capacity to summarise complex information and gather detailed information. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes Competitive salaries * 12.75% superannuation * 17.5% leave loading Employee wellbeing * 38 hour full time work week * Access to 24/7 confidential employee support providers and counsellors including for immediate family members * Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development * Career progression with more than 300 diverse career pathways and career support to take you further! * Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description. Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.