Description Join our Ladies & Gentlemen - Room Administrator As one of the Ladies and Gentlemen of The Ritz-Carlton, the Room Administrator plays a vital role in delivering our legendary service. In this position, you support both guests and internal teams through precise administrative work, including managing reservations, maintaining records, and handling guest inquiries. With strong attention to detail and professionalism, you help create a seamless and elevated experience from behind the scenes. This role is essential to upholding the efficiency, warmth, and excellence that define The Ritz-Carlton. Job description: Manage and update reservations, records, and guest information using computer systems. Handle guest inquiries promptly and professionally, providing exceptional service. Prepare and process correspondence, reports, and other documents using office software. Operate standard office equipment, including fax machines, printers, and mail distribution. Maintain organized digital and paper filing systems for records, reports, and documents. Coordinate incoming and outgoing mail, including date stamping and distribution. Follow company policies, maintain a professional appearance, and ensure confidentiality of information. Support team collaboration by communicating effectively and assisting with other duties as assigned. About You: Passionate about luxury hospitality and eager to build a career in the industry. Excellent communication skills with a positive and proactive attitude. Strong attention to detail and commitment to delivering excellence. Ability to work collaboratively within a diverse team and fast-paced environment. High school diploma/G.E.D. equivalent. Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90 years. Apply now! We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at [email protected].