About the role This position will provide a professional and human resource reporting line for Emergency Department administrative staff. The key accountabilities of the role include: * Provide leadership to the administrative staff of the Emergency Department ensuring a responsive service that meets the needs of the Department and patients. * Supervise Emergency Department administration staff including responsibilities for administrative practices, safe staff rostering and leave management, payroll requirements, performance planning and coordination of identified training needs as required including on-call/recall requirements. * Monitor and review administrative staff workload and delegate work appropriately. * Provide training and support including but not limited to: revenue including private conversions, Patient Election Forms, standard admission requirements and on-boarding of new staff. * Undertake regular quality audits to ensure data accuracy. * Review, develop and implement streamlined administrative processes within the Emergency Department. * High level communication and problem-solving skills within a confidential environment particularly in time critical situations. About you Our ideal candidate will be someone who can demonstrate the following: * Demonstrated expertise in management of an administrative environment including the capacity to supervise and support staff as required This role has direct supervision of approximately 23 FTE. * Demonstrated highly developed administration skills including utilisation of contemporary information technology systems, * Demonstrated high level of written and verbal communication skills. * Demonstrated ability to build and sustain relationships with team members, staff at all levels and patients. * Demonstrated ability to work autonomously to plan, prioritise tasks, meet deadlines and be adaptable in a teamwork environment. Mandatory Requirements: * Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16 * Participate in a 24/7 On Call Roster (including over weekends and public holidays). About West Moreton Health West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships. To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link Benefits * 17.5% annual leave loading (Additional allowances/entitlements may apply) * 12.75% employer contribution to superannuation * Professional development * Salary sacrificing options * Wellness programs * Employee Assistance Service (EAS). To apply Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role. Applications to remain current for a period of 12 months and may be used to fill a similar vacancy. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.