As a Customer Service Advisor, you will:- Receive, respond and action requests for Smart Service stakeholders, using multiple channels and resources, to ensure timely and accurate service delivery while maintaining compliance with quality and service standards guidelines.- Undertake administrative activities including transactions, requests, referrals and processing tasks, for Smart Service customers in line with quality and productivity standards.- Deliver quality customer service in line with first call resolution, control and adherence policies, in order to deliver cost effective service delivery.- Look for opportunities to participate in, and contribute to internal innovation activities and working groups, to ensure continuous improvement and the delivery of effective and efficient operations.- Respond and interact professionally, consistently and courteously with Smart Service stakeholders, to ensure Smart Service and Queensland Government services are positively promoted.- Look for opportunities to participate in learning and development initiatives, to improve own skills and knowledge in order to ensure the ongoing growth and development of Smart Service.- Support and contribute to development and change initiatives within the contact centre environment, in order to foster a positive culture of growth, continuous improvement and development.Applications to remain current for 12 months.Job Ad Reference: QLD/648412/25Closing Date: Friday, 25 July 2025