We’re on the lookout for a Network Operations Engineer to join our Dandenong team in a permanent, full-time role. This position sits at the core of our network operations - perfect for someone who thrives in fast-paced environments and has strong troubleshooting skills. If you have solid knowledge of networking protocols and technologies and enjoy working across monitoring, incident response, and change support, we’d love to hear from you. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine . The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you To be successful in this role you will possess: Strong alignment with Aussie Broadband’s values 3 years' technical networking experience (ISP or large enterprise preferred) Great communicator - comfortable supporting staff, customers, and reporting to leadership Self-motivated, eager to learn, and adaptable across multiple domains Able to work on a rotating 24/7/365 roster Solid knowledge of key networking protocols and technologies (e.g. BGP, OSPF, IPv4/6, MPLS, CG-NAT, VPNs) Skilled in troubleshooting network hardware and fibre issues Basic understanding of data centre technologies (servers, VMs, containers, Linux) Familiar with network design principles Relevant certifications (e.g. CCNA, JCNA, NSE, ITIL 4, Network Security) Hands-on experience with Cisco/Juniper routers, Nexus switches, EVPN, Fortinet firewalls & CG-NAT, Corero DDoS Familiar with monitoring & ITSM tools (LogicMonitor, Icinga, Grafana, Jira) Strong in routing protocols (OSPF, ISIS, MP-BGP) and MPLS (LDP, SR, RSVP-TE) Experience with ISP-related peering, transit, and content delivery Understanding of NBN infrastructure and access technologies Proven ability to: Troubleshoot and lead with initiative Work autonomously and collaboratively Learn quickly and adapt to change How will you support our “Why?” Monitor and manage network and security events to proactively identify issues Handle incidents within SLA targets, including troubleshooting, communication, and post-incident reviews Plan and support network changes and upgrades while minimising risk Identify and resolve problems to improve network performance Action service requests within agreed timeframes Detect and respond to network risks and threats Maintain and update technical documentation and processes Drive continuous improvement across systems and practices Collaborate with key teams across the business to support incidents, changes, and new initiatives Support general NOC operations as required Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at [email protected] Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!