Your New Company A leading specialist in stone fabrication, this company is renowned for producing high-end stone benchtop surfaces for residential and commercial projects. Combining advanced machinery with a dedication to quality craftsmanship, they are known for their fast turnaround and commitment to client satisfaction. With a collaborative team and growing project pipeline, they are seeking skilled professionals ready to make an impact. What we can offer you Competitive salary Stable full-time position with long-term employment Supportive environment No weekend work Position: Customer Service Assistant Location: Smithfield, Sydney Job Type: Full time Starting Time: ASAP Shift Schedule: Monday to Friday Salary: $60,000 - $70,000 plus Supe r Your key duties Act as the first point of contact for clients via phone, email, and in-person inquiries. Address customer inquiries regarding stone products, services, pricing, and order status. Coordinate client consultations and schedule site visits for sales or installation teams. Handle complaints and resolve issues professionally, ensuring customer satisfaction. Maintain positive relationships with clients, ensuring a high level of customer support. What you’ll need to succeed Previous experience working with a stone manufacturer is highly desirable Administrative Support: experience in providing general admin support in a fast-paced environment. Accounts Work: Preferably some experience with accounts, including Xero invoicing and Zoho CRM management. Phone Handling: Must be confident and professional on the phone, able to handle client inquiries and internal communications with ease. Computer Skills: Strong proficiency in computer software, including MS Office, accounting software, and CRM platforms. Communication Skills: Excellent written and verbal communication skills, capable of drafting emails, reports, and client communications effectively. How to join the team ? If you're ready to join the team and contribute to their growth in Sydney, please submit your resume to Ana at [email protected] or call 0488 822 155 for a confidential chat!