Customer Service - Hair & Beauty Industry WOW Recruitment are working with a dynamic, family-run business with a rich history within the haircare industry who are seeking a Customer Service and Sales Support Assistant to support projects across the business. An exciting role with variety, the company are experiencing growth and have a creative and innovative approach to the goals they are looking to achieve over the next couple of years. They foster a collaborative environment and are seeking someone who can support primarily with orders and customer service, along with supporting the wider team with ad hoc duties. This is a dynamic and varied role that blends customer service, order fulfilment, and sales support, making it an excellent opportunity for someone with a passion for the beauty industry who is eager to develop a career in Customer service and digital sales. What's in it for you Work-life balance: 8:00 AM – 4:30 PM 30% staff discount on high-quality products Scenic office location in Alexandria with free parking Career progression opportunities Engaging company culture What You’ll Be Doing: Handle day to day customer service queries via phone and email Process and track product orders with accuracy and attention to detail Liaise with customers and internal teams to ensure smooth order flow Work closely with the Sales & Education Manager to support wholesale and retail accounts Liaise with distributors and key accounts to share education offerings and gain visibility on their digital assets (websites, newsletters, etc.) Step in to cover sales calls and maintain contact with salons when reps are on leave Support the sales team to hit targets and maintain strong customer relationships Assist in coordinating salon visits and partner relationships as part of your longer-term growth in the team Assist with the annual education calendar rollout across multiple retailer groups and wholesalers Prepare information packs, proposals, and sales material for internal and external stakeholders Research wholesalers, pricing, and digital content to help inform marketing and education campaigns Share insights with internal marketing and education departments You Have: 1–2 years of experience in a customer service, admin, or sales support role Background in haird or beauty industry highly regarded Strong communicator – confident on the phone and in person Sales-oriented – motivated by outcomes and open to learning the sales process Looking to grow – this is a great stepping stone into a sales or digital sales career Social media savvy – basic content creation or familiarity with platforms like TikTok, Canva, and Adobe is a plus Tech-savvy – experience with CRM systems, AI tools, cloud-based platforms (Google Drive, OneDrive) Accountable and detail-focused – you close the loop and own your responsibilities If you love the hair & beauty space, enjoy helping customers, and are keen to build your career in a supportive and passionate environment, we’d love to hear from you. Apply now [email protected] 02 8320 0683 Please note: This is a permanent role and only suitable for candidates with full working rights in Australia.