Your Role at St John of God Midland Hospital In this role, you will be responsible for coordinating and delivering high-level clerical and administrative services that support the smooth and effective operation of the Outpatient Department. Your work will play a key role in ensuring patients receive timely, well-organised, and compassionate care. The clerical model in place includes various Outpatient Officer roles, which include patient facing and non patient facing roles. This structure promotes a diverse and adaptable workforce, encourages skill development, and ensures a fair distribution of workload and consistent leave coverage. As an Outpatient Officer, you will be a key point of contact for patients and families, providing a welcoming and professional first impression. Your ability to manage appointments, maintain accurate records, and communicate effectively with both clinical staff and the public will directly contribute to a positive experience for every person accessing outpatient services. The Position Provide a reception service to meet the daily requirements for outpatient services. Create and maintain patient information in the Patient Administration System in a timely manner. Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager. Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner. Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments. Receive all Outpatient-related telephone calls, evaluate and initiate any action required. Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved. Update and maintain Genie database as required. Submit invoices to Private Health Funds as required. Position Requirements You will bring proven experience in a range of clerical and reception duties, with a strong focus on frontline customer service. Your excellent verbal and written communication skills, combined with your approachable and professional manner, will enable you to work effectively with patients, families, and colleagues alike. You are a collaborative team player who is adaptable and responsive in a fast-paced environment. To be successful in this role, you will demonstrate proficiency in a variety of computer systems, including Patient Administration Systems and Microsoft Office applications such as Word, Outlook, and Excel. Your strong attention to detail, accurate data entry and keyboard skills, along with your ability to prioritise tasks and work independently, will ensure the smooth and efficient delivery of clerical services within the outpatient setting. You are proactive, organised, and able to take initiative to get things done with minimal supervision. Previous experience with billing including the use of Genie, private health funds and eftpos would be highly desirable. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary : $66,608 to $71,901 pro rata, plus 12% superannuation Permanent part time and fixed term full time positions (3 days per week - Wed, Thurs and Fri) Discounts on hospital services & private health insurance Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options Free on-site parking Access to fitness and wellbeing benefits through Fitness Passport Innovative Professional Development opportunities A welcoming and supportive culture A healthy work-life balance through flexible work options, additional purchased leave & well-being programs All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements Applications will be reviewed throughout the advertising period and interviews conducted regularly – so apply today! For enquiries contact Chloe Wenzel, Outpatient Team Leader on (08) 9462 4032. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.