The role offers the chance for a customer service officer to broaden their skills base and gain valuable experience in a busy, client-focused team environment. The successful candidate will play an integral role in the following: * Act as the first point of contact at the front counter, schedule appointments, provide legal information, referral advice and assist clients to complete applications for legal aid. * Respond to enquiries received on the telephone from clients and members of the public. * Analyse, assess and process applications for legal aid in accordance with relevant guidelines and prepare associated submissions. * Ensure publications in the reception area are available and current. * Undertake local financial activities including banking, paying invoices, managing petty cash and purchasing. * Act as the contact point for local community-based service providers and provide information and training at local network meetings. Act as the contact point for conferencing issues and organise activities at in-house family conferences. About You: * You have demonstrated administrative and customer service experience and are able to work independently. * You can communicate effectively with external stakeholders and clients with complex needs and provide courteous, prompt and professional services. You also remain calm and positive in difficult situations. * You are able to learn policies and procedures, analyse information and determine the appropriate information to be conveyed to others. * You can use information technology systems such as Microsoft Outlook and Word and can learn organisation specific systems. What we offer you * 36.25 hrs per week (full time hours) * Generous salary packaging * 12.75% employer super contributions * Flexible working hours * Study leave for approved work-related courses.