Are you passionate about delivering exceptional customer experiences and looking to be part of a well-established, supportive team? Our client, a respected name in the agricultural industry since 2003, is seeking a dynamic and motivated Customer Service & Administration Officer to join their growing team in Toowoomba. This is more than just a customer service role—it's a chance to be part of a company that truly values relationships, teamwork, and service excellence. If you're someone who thrives in a fast-paced environment and loves engaging with customers, this could be the perfect opportunity for you! Salary: $65,000-$70,000 per annum Location: Toowoomba, QLD Type: Full-Time, Permanent (Monday to Friday) Key Responsibilities: Deliver outstanding customer service in-store, over the phone, via email, and across online platforms Process sales orders from phone calls, emails, and WooCommerce dispatch (StarshipIt) Coordinate warehouse requests for labels and packing slips Manage daily filing, scanning, goods inward documentation, and end-of-month reporting Reconcile EFTPOS transactions and manage stationery and kitchenette supplies Set up new clients and suppliers in accounting systems and on the company website Perform general reception duties, greeting customers and handling enquiries Manage incoming and outgoing mail and correspondence Stay across the workings of WooCommerce to assist with website functionality What We’re Looking For: Proficiency in Microsoft Office Suite, Google Drive, and basic double-entry accounting Strong written and verbal communication skills Ability to work independently and juggle multiple tasks with confidence Excellent organisational and time management abilities Previous experience in administration and maintaining client records is highly desirable Please send your resume in Microsoft Word format (.doc or .docx) to [email protected] . For a confidential discussion, contact Shauna Cowen on (07) 4639 4410 .