Townsville GP Superclinic is seeking a Full Time Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park. Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also. Roster full time - shifts during clinic opening hours (38 hrs p/wk) Some flexibility is requested with shifts rostered mornings, some evenings and rotational weekends, to cover Practice hours. Duties include, but are not limited to: · Answering incoming calls, busy switchboard and professional emails · Booking appointments on health-based software, assisting patients with enquiries and kiosk check in · Meeting and greeting clientele in a friendly manner · General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies · Screening of presenting patient, in compliance with current COVID 19 protocols · Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management) · Willingness to learn, be directed and follow procedures · Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations · Filing, scanning, copying · Providing support / assistance to our healthcare professionals The successful applicant must also have: · Exceptional customer service skills, with a polite manner, and empathic nature · Enjoy a fast-paced environment · Ability to remain calm under pressure, with a positive and enthusiastic disposition · Demonstrate outstanding organisational / time management skills, with the ability to multi-task · A commitment to on-the-job training and ongoing learning and development · Take pride in their written and verbal communication skills, paying attention to detail · Willing to take direction and work collaboratively as part of a Team · Intermediate computer knowledge/skills · The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals · Current driver licence for errands (automatic work car) · Australian citizenship or permanent residency essential Please note only shortlisted applicants will be contacted.