At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers. Winnings elevates the art of home design, offering a unique selection of kitchen, bathroom, laundry appliances and designer homewares that seamlessly blend form with function. Step into the home of Winnings, where unparalleled customer service meets the pinnacle of design elegance, transforming everyday spaces into captivating experiences of luxury and efficiency. About the position: We’re looking for a Retail Administration Assistant who thrives on keeping things running smoothly behind the scenes. Reporting to our Retail Administration Supervisor, you’ll be responsible for managing customer orders, coordinating logistics, and making sure every touchpoint – from sale to delivery – is seamless. You'll be the link between our customers, stores, suppliers, and internal teams. You’ll love solving problems, staying organised, and bringing your A-game to every interaction. Managing customer orders from start to finish – processing sales, updating delivery schedules, actioning internal formstacks, and making sure all systems are up to date Communicating with customers via phone and email to keep them informed about their orders, delays, or changes Working closely with Store Managers and Product Experts to resolve order challenges and ensure smooth processes Liaising with suppliers and delivery partners to confirm stock, purchase orders, and timing Developing an understanding of our business processes, product brands, and systems to provide confident support and advice Supporting the team with a strong customer-first mindset and a solutions-driven approach Qualifications: Previous experience in a customer service or administration-based role Excellent attention to detail – you don’t let things slip through the cracks Strong written and verbal communication skills High-level customer service – you genuinely enjoy helping people Ability to stay calm and organised in a fast-paced environment Great computer skills (MS Office and G-Suite) A team player attitude – collaborative, curious, and helpful Bonus: Knowledge of whitegoods or plumbing products is a plus Why Join Us? Our new state-of-the-art office in Waterloo with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces. Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers. Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle. Celebrate your successes and unwind with our weekly Friday drinks tradition. Kickstart your day with a delicious fortnightly breakfast BBQ. We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish! Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead. Access EAP services, including free (limited) health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching. Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram, Facebook and Youtube. We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.