About the organisation: A national professional association representing professionals across a wide range of disciplines. Our client focuses on providing advocacy, events, professional development and supporting opportunities for research and innovation for its members. About the role: This hands-on administrative role supports the day-to-day operations of a small office, providing frontline support to members, assisting with membership renewals, exams, and general administration. Responsibilities: Provide general administrative support to ensure the smooth operation of the office, including managing incoming phone and email enquiries in a professional and timely manner. Respond to member queries, including following up with lapsed or pending applicants to obtain outstanding information or documentation. Accurately maintain and update member records and application statuses within the CRM. Generate and send formal membership fee notifications, and follow up outstanding payments. Liaise with the membership assessment team by collating and forwarding relevant application materials. Coordinate exam processes, including compiling candidate information, communicating schedules and preparing result notifications. To be successful you will have: Previous experience in administration, customer service, or membership support. Excellent verbal and written communication skills with a professional and friendly phone manner. Strong attention to detail and ability to manage multiple priorities. Confident using databases and Excel for record-keeping and reporting. Ability to follow processes and maintain accurate records. Experience in a membership-based or professional association (highly regarded). Familiarity with IMIS or similar CRM/membership platforms (desirable). If you are an experienced administrator and want to work as a part of a small yet support team, please apply today! Alternatively, if you have any further questions please email Savannah on [email protected] or call 07 5615 0037. At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.