Our client is looking for a User Experience (UX) Engineer to join their Technology team. This role will provide critical support to their end users, with a focus on delivering exceptional Level 1-3 support, VIP staff assistance, and leading a significant device rollout initiative. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-centric approach to delivering white glove support. This is initially a 6-month contract, with a likelihood of extensions, is based in Melbourne Western Suburbs and requires the successful candidate to be fulltime in the office, but a hybrid arrangement my be possibile in time. Please note, to apply applicants must have the following: The requisite skill and experience defined below, At least a Working Visa or Australian Permanent Residence working rights, and At least 2 years of local working experience. Experience Required: 3 years of experience in UX/EUC support, including Level 1-3 technical support. Proven experience supporting VIP staff or executives with a customer-focused approach. Strong troubleshooting skills across Windows and mobile platforms (iOS/Android) with the ability to adapt to changing requirements and challenges. Familiarity with device management tools such as Microsoft Intune and VMware Workspace One. Hands-on experience with large-scale device rollouts and migrations. Experience with Cisco AV equipment setup and support. Excellent communication (written & verbal) and interpersonal skills, with a focus on delivering "white glove" service. Ability to manage multiple priorities in a fast-paced environment. Team focused, flexible and with an attention for detail. Organised and able to prioritise work while working autonomously or collaboratively. Preferred Qualifications: Information Technology, Computer Science, or a related field (or equivalent experience) qualification. Certifications such as Microsoft Certified: Modern Desktop Administrator, VMware Certified Professional, or Cisco Collaboration certifications. Experience with ITIL processes or other IT service management framework. Notes: Only shortlisted candidates will be contacted. Your daily rate will depend on skills and experience. The role if fulltime onsite. Start date is ASAP. A job description is available upon request. If you feel this role is for you, then please press "Apply" now >