Please note - Candidates MUST be PR or Citizens for this role. L1 & L2 Support | Sydney or Melbourne | Propel Your IT Career Are you passionate about technology and providing exceptional customer service? Want to work for a company that invests in your growth , offering paid certifications, career advancement, and an amazing work culture ? This is your opportunity to join one of Australia’s top Microsoft-accredited and cloud solution providers. Why You’ll Love It Here: Career Advancement: High staff retention and a focus on growth mean you’ll thrive. Training & Certifications: Paid by the company to support your professional development. Flexible Hybrid Work: Just 2 days in the office , giving you the balance you need. Supportive Culture: A certified Great Place to Work that’s all about teamwork and success. What You’ll Do: Manage 1st & 2nd level support for clients across hardware, software, and basic networking. Work with Microsoft technologies such as Windows Server & Workstation, Azure Active Directory, Office 365 (Exchange & SharePoint), and Microsoft Azure (IaaS). Troubleshoot and resolve issues related to SCCM, Hyper-V, and Remote Desktop Services. Collaborate with senior team members to upskill and grow your expertise. Deliver exceptional customer service, keeping satisfaction levels high. Troubleshoot and prioritize client issues while meeting SLA deadlines. What We’re Looking For: Based in Sydney & ready to hit the ground running. 2 years of hands-on IT L1 & L2 experience with Microsoft tools including O365. MUST have MSP experience - essential Outstanding communication skills and a passion for helping people . Eager to learn, adapt, and grow with cutting-edge technologies. A strong interest in technology (a degree, diploma, or certifications / self-study to back up it up) would stand out! Why You Should Apply: Interviews are available next week – don’t miss your chance to secure a spot! Take the next step in your career and join a company that’s as passionate about your growth as you are. Please note - Candidates MUST be PR or Citizens for this role. For All New & Weekly Job Updates and Industry News - Follow Us On Linkedin: https://www.linkedin.com/company/harveyrobinsonau