Introduction About CLV Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe. CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team! Description Are you passionate about delivering exceptional customer service? Reporting to the Customer Contact Village Team Leader, this is an exciting opportunity for a motivated and pro-active Sales Support Agent based in our Head Office in Sydney. We are on the hunt for a dedicated customer service and sales professional who plays a vital role in the Customer Contact Village (CCV). Supporting customers across a wide range of communication channels and participating actively in all sales and marketing campaigns and promotions. Key responsibilities include the following Key Responsibilities Attain Village occupancy targets by managing and tracking leads through the sales pipeline Promote a customer first culture and ensure customer expectations are met or exceeded Ensuring information provided to prospective residents is both accurate and timely Play an active role in the delivery and communication of major campaigns Develop and maintain effective relationships with peers, relevant stakeholders (including University staff) and other CLV staff that can influence the occupancy and the positive promotion of the Village Assist with the coordination of operational workflows and help to ensure effective communication between relevant staff. The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise. Skills And Experiences Essential Skills, Experience and Qualification Computer literate, with proficiency in Microsoft Office suite, database management systems such as StarRez and web content management systems Excellent communication and interpersonal skills Demonstrated strong organisational skills with the ability to meet tight deadline without compromising accuracy and customer experience Ability to work efficiently in a team environment Demonstrated initiative to problem solving Previous experience in an operational administration and/or sales focused role Experience in a service-based industry, with a commitment to customer service Current National Police Clearance Check Why apply for this role? A great opportunity to gain experience in all manner of customer service and sales Access to Employee Assistance Program (EAP) with a high focus on employee’s wellbeing Discount program (Flare) with discounts on everyday items and big-ticket items Employee recognition awards Campus Living Villages Welcomes You to Apply To submit your application for this opportunity please: Include your updated CV Send your cover letter In your cover letter include your answer to the below scenario question: You are on a phone call with a customer, and they ask a question you don't know the answer to. There is no one else in the team available to assist you but you don't want to keep the customer waiting. What would you do? Applications must be received by 5pm, Sunday 29th of June 2025. Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further. We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia. Applicants must possess a valid visa that grants working rights in Australia to apply. Only direct applications from candidates will be considered.