Let’s be unstoppable together! At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com . So, why Circana? We’re progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including; Flexibility with the hours you work, and where you work them Employee training and continuous development programs Up to 5 weeks annual leave and holiday buy back scheme 16 weeks paid parental leave Birthday leave Summer half days Circana “Me” Days (4 per year!) Cultural swap days Free onsite gym and swimming pool What will you be doing? You will be responsible for providing level 2 technical support for our cloud-based platform, Unify. Whether our clients want to analyse buying patterns, understand basket sizes or identify new ways they can grow sales, Unify provides a personalised and customised view of all their information. Responsibilities Assess incidents and provide solutions for issues that cannot be managed by the level 1 support team Perform root cause analysis and communicate with the necessary teams Conduct day-to-day maintenance and health checks to ensure stability of the application Implement change requests according to the change management framework Identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work Requirements Tertiary qualification in technology preferred 5 years’ experience working with web-based application infrastructure and enterprise systems 3 years’ experience in production support, ideally in a globally distributed team Experience with troubleshooting applications hosted on Unix/Linux Experience working with UNIX shell and BASH scripts to determine causes of failures Knowledge and experience with ITIL and ticketing workflows Intermediate knowledge of writing SQL queries to diagnose and extract data Intermediate experience in Linux and UNIX administration features Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations Ability to work well under pressure Effective communication skills Circana Behaviours As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role: Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Centre on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for everyone Interested? We would LOVE to hear from you. Please apply online with your CV. Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ). Your current employer will not be contacted without your permission. The salary for this role is $110-120k base salary, depending on experience.