. Are you committed to bringing your best to life every day? In 2025, MLC Life Insurance is embracing a new brand identity: Acenda. Under this new brand, we’re taking our long-standing heritage into a new era, empowering a brighter future with security and confidence. Our values-driven business strives for high performance and growth as we look towards the future. As part of the global Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same. We believe that when people have the support, clarity, and confidence they need, they can do their best work and build a future they’re proud of. We encourage our people to take life on – inside and outside of work – to grow and make a real impact for our customers, partners, and each other. The Role The Claims team are there to help their customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes. We are currently recruiting for a Case Administrator to join us in our Sydney or Melbourne offices. You will work collaboratively with Case Consultants and other support services in a team environment, providing administrative assistance and managing low risk cases. Your responsibilities include but are not limited to: · Manage incoming and outgoing correspondence within SLA’s; · Manage and process payments in line with authorisation and recommendation of the Case Consultant; · Request and follow-up outstanding client documentation and information (inc. medical reports, Medicare records, Financials, etc.); · Manage and process payment invoices for all services; · Classify, manage and complete new mail items from the workflow systems within the agreed SLA’s; · Manage and process re-opening requests of client claims; · Manage and schedule meetings / appointments with third party stakeholders; and · Manage a portfolio of low-risk cases. About you With a strong administrative background, you will have experience with supporting team members and be highly customer driven. Able to meet deadlines and multitask/ prioritise, you enjoy building strong relationships and have excellent written and verbal communication skills. Bringing our best to life - why join us? · We do work that makes a genuine difference to our customers, partners and community. · We have a supportive, inclusive and flexible team culture, including hybrid working. · We support your growth and development, and careers across our business units and teams that are as unique as our people. · We reward and celebrate our successes, through our incentive and recognition programs. · We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave. · We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments. Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.