Primary Location NSW - Mayfield West Job Description Summary This is a casual role, working approx. 22.5 hours a week, Monday to Friday from 12.30pm to 5pm. About the Role Based at our Mayfield West office and reporting to the Contract Manager, this role will provide assistance to all aspects of the operation. This is a casual role, working approx. 22.5 hours a week, Monday to Friday from 12.30pm to 5pm. Benefits Access to StreamLife, our Employee Benefits Program that provides a fantastic range of retail savings at hundreds of top brands as well as resources to help you stay active and healthy Industry leaders providing services to the community for more than 30 years. Ongoing work. As an organisation of 5000 people this is a place where you can build a career Convenient Mayfield West office location Key responsibilities will include: Contacting customers to discuss their water meter Completion of task allocation to field staff and liaising with field based resources Responding to incoming phone calls and emails Dealing with customers and customer complaints Liaising with field based and office based employees to confirm / assist in the completion of tasks Ensuring accurate data entry General office duties and administrative tasks To be successful in this role you will be expected to possess: Well-developed verbal and written communications skills Excellent customer service skills Proficient with Microsoft Office including Word, Excel and Outlook Ability to manage time effectively, prioritise work and meet deadlines Exceptional organisational and administration skills High level of attention to detail Demonstrate a positive, proactive, professional approach with a can do attitude Ability to work autonomously and take ownership of your work About Us: Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities. Department Administration How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.