Customer Service Officer - Adelaide CBD Location: Adelaide, South Australia Company: BGIS Employment Type: Full-Time, Permanent, Hybrid Salary: $63,000 plus superannuation About BGIS BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence. Purpose of the Role BGIS is seeking a proactive and adaptable Customer Service Officer to support high-profile clients in a service centre environment. Reporting to the Operations Centre Team Leader, you will collaborate with internal teams and vendors to ensure timely and effective resolution of client needs across a broad facilities management portfolio. The ideal candidate is solution-oriented, tech-savvy, and thrives on delivering excellent customer experiences through multi-tasking, clear communication, and structured coordination. Key Responsibilities - Answer incoming client calls and log service requests using multiple CMMS platforms - Action work orders and assign tasks to relevant service providers - Track, follow up, and report on open requests to meet contractual KPIs - Handle complaints, provide issue resolution and escalate where required - Liaise with service technicians and facility managers for job updates Education, Experience & Skills Essential: - Demonstrated experience in a call centre, operations centre, or facilities help desk - High attention to detail, time management, and administrative accuracy - Excellent phone manner and ability to communicate professionally across teams - Experience using Microsoft Office Suite and CMMS platforms - Adaptable, reliable, and responsive to changing priorities Desirable: - Exposure to property, facilities, or trade-related environments - Certificate IV in Customer Service or similar - Prior experience with multiple client accounts and dispatch coordination Workplace Flexibility This full-time role is based onsite in the Adelaide CBD with a 37.5 hour work week . This day shift position includes a rotating roster between 6am-6pm, with occasional evenings and weekends ( 10 evening and 16 weekend shifts per year included in the salary). A hybrid work arrangement is available following the completion of the probation period. Internal training and support will be provided. Why Join BGIS? ✔ Be part of a collaborative, people-first team culture ✔ Support public and private clients across essential infrastructure ✔ Convenient CBD location close to public transport ✔ Gain exposure to a wide range of building and facilities services ✔ Opportunity to grow in a global Facility Management organization ✔ 2 paid volunteer days per year ✔ Internal mobility and succession planning opportunities How to Apply If you're an engaging and detail-driven service professional seeking a permanent role in a facilities management setting, we would love to hear from you. BGIS is an equal opportunity employer and encourages applications from all backgrounds. Eligibility Applicants must have full working rights in Australia. Apply Now Be part of a workplace that values diversity, safety, sustainability, and continuous innovation. Explore more opportunities at https://apac.bgis.com