The Opportunity The Department of Parliamentary Services (DPS) is seeking an experienced and customer-focused Retail Manager to join the APH Catering and Events team at Australian Parliament House. This is a unique opportunity to work in one of Australia's most recognisable venues, where you will enjoy a competitive salary, free parking, and complimentary gym membership. As part of a dedicated team, you will lead the front-of-house operations across several key retail outlets, including the Staff Dining Room, Queens Terrace Café, Coffee Hub, and Coffee Cart. The APH Catering and Events team is responsible for delivering high-quality food and beverage services to parliamentarians, staff, and visitors. We are proud of our commitment to excellence and our focus on providing welcoming, efficient, and professional service in every interaction. We are looking for a capable and enthusiastic leader to help drive the performance of our retail venues and support our continued growth. Who we are looking for We are seeking a hospitality professional with a strong background in managing front-of-house operations in a retail food and beverage environment. You will be passionate about customer service, confident in leading a team, and committed to maintaining high standards in a dynamic setting. To be successful in this role, you will demonstrate: A minimum of two years' recent experience in hospitality management or a comparable role, with the ability to oversee multiple retail outlets effectively A strong customer service focus, with the ability to anticipate and respond to the needs of a diverse clientele Proven leadership skills, including experience in supervising, training, and motivating staff Sound knowledge of food safety standards, HACCP, and compliance procedures Excellent communication and interpersonal skills, with a professional and approachable manner If you are looking to take the next step in your hospitality career and contribute to a team that values quality, collaboration, and service excellence, we encourage you to apply. The key duties of the position include Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.