We are seeking a dedicated and detail-oriented Customer Service Officer within the cosmetics industry to support our valued customers and uphold our brand reputation. Key Duties and Responsibilities As a Customer Service Officer, your responsibilities will include: Customer Support : Handling inquiries, complaints, and feedback from clients via phone, email, and live chat promptly and professionally. Order Management : Assisting with order processing, tracking shipments, and resolving delivery issues. Product Knowledge : Providing information about our cosmetics products, promotions, and services to customers. Conflict Resolution : Addressing and resolving customer complaints effectively to ensure satisfaction and retention. Administrative Tasks : Maintaining accurate customer records and documentation using CRM systems Team Collaboration : Working closely with internal departments, such as marketing and sales, to ensure seamless customer experiences. Experience and Skills To excel in this role, the ideal candidate should have: Proven experience in customer service, preferably within the cosmetics, beauty, or retail industries. Strong communication skills, both verbal and written, with a friendly and professional demeanor. Proficiency in using CRM tools and Microsoft Office Suite. Ability to multitask and prioritize in a fast-paced environment. A keen interest in cosmetics and beauty products is highly desirable. A proactive, solution-oriented approach to resolving customer concerns. What We Offer Competitive hourly pay ($40-$45 per hour). Temporary contract with potential for extension based on performance. Opportunity to work in the CBD, close to public transport and amenities. Exposure to the dynamic cosmetics industry and a collaborative team environment. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.