As one of the world’s largest IT distributors, we are always on the lookout for great talent to continue to develop their careers at Tech Data. We now have a great opportunity for two (2) Cloud Support Engineers within our Cloud business. As a Cloud Support Engineer within our IT Distribution business, your primary responsibility will be to provide frontline technical support to our Cloud Solution Provider (CSP) partners. This includes support across Microsoft CSP platforms (Modern Work and Azure) and AWS environments. You will play a key role in ensuring our partners receive timely, accurate, and high-quality support, enabling them to deliver exceptional service to their end customers This is a hands-on technical role requiring an understanding of cloud technologies, licensing models, and partner ecosystems. Key Responsibilities These can be summarised as follows: Provide Level 1 and 2 support for Microsoft CSP (Modern Work and Azure) and AWS-related queries. Assist partners with onboarding, provisioning, billing, and technical troubleshooting. Maintain accurate records in the service desk system and knowledge base. Collaborate with internal teams and vendors to resolve escalated issues. Ensure compliance with internal processes. Participate in continuous improvement initiatives to enhance partner experience. Contribute to documentation and training materials for internal and partner use. Participate in an on-call support roster as required. Work closely with local solution architects, regional and global support teams. Manage support tickets that have been escalated to Microsoft or AWS. Knowledge, Skills and Experience The ideal candidate will have 3 years of experience in a cloud support or service desk environment, highly customer focused, with demonstrated knowledge in Microsoft and AWS cloud platforms. Other key knowledge, skills and experience includes: Experience supporting Microsoft and AWS cloud environments. Exposure to working with channel partners or resellers is highly desirable. Proven ability to work in a fast-paced, customer-focused environment Microsoft certifications (e.g., AZ-900, MS-900, AZ-104) are highly regarded. AWS certifications (e.g., Cloud Practitioner, Solutions Architect Associate) are beneficial. Strong understanding of Microsoft CSP programs (Modern Work, Azure) and AWS. Familiarity with Microsoft 365, Azure AD, Exchange Online, Intune, and Azure subscriptions. Understanding of AWS core services (EC2, S3, IAM, etc.). Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zendesk, or similar). Excellent communication and problem-solving skills. Ability to explain technical concepts to non-technical audiences What's on offer Great team culture Hybrid working environment (2 days per week in our office) Great learning opportunities to grow professionally and personally through dedicated learning platforms, our education assistance program, focused individual development plans, mentoring programs and from your co-workers Opportunities to give back to our community through our partnership with United Way Australia Work hours flexibility (regardless of age, gender etc.). On-site parking Paid parental leave scheme, including paid options to ramp up your hours back to your role, a great program that we are especially proud. Strong reward and recognition programs Volunteering opportunities as part of our Corporate Social Responsibility focus Programs around diversity, equity and inclusion and a strong sense of belonging within a supportive culture. If you are seeking a new role or opportunity to further grow your Cloud technical career within an organisation that truly values and embraces individuals from diverse backgrounds, then we look forward to hearing from you soon! Key Skills What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.