Service Delivery Manager - Mobile Technologies/After Sales Contract Role Hybrid About the Role You will be responsible for leading and optimizing post-sales service operations to ensure high customer satisfaction, efficient service delivery, and compliance with warranty and service agreements. This includes managing service centers, third-party vendors, parts logistics, customer feedback, and service quality standards. Key Responsibilities Service Operations Management Vendor and Partner Coordination Customer Experience & Support Team Leadership Data Analysis & Reporting Parts and Logistics - Mobile Headsets Quality Assurance Skills & Experience Degree in IT or related discipline 8-10 years of experience in Service Delivery Management in a customer-facing role for mobile products Strong expertise in After-Sales Support & Hardware Maintenance - Mobiles Sound understanding of Mobile Technologies, Products & Systems Proven experience working with vendors & service partners Exceptional project management, analytical, and collaboration skills If you're a strategic thinker passionate about service excellence , we want to hear from you! Apply now! Madhuri Mhanta Key Accounts Consultant Let's Connect https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17 61 386 334 112 ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856