ICT Infrastructure Engineers are senior IT resources that are responsible for the most complex ICT BAU and project ICT activities as well as the escalation point for ICT operations officers for incident and problem resolution and request fulfilment. Location: Canberra or Melbourne Key duties and responsibilities Resolve and/or work with vendors and service providers to resolve level 3 incidents and problems Assisting with the design and implementation of complex approved ICT requests Systems configuration, active monitoring and tuning to ensure meeting of service levels, high-availability, disaster recovery, cost and performance efficiency of the ICT infrastructure Work with other teams to: manage identity and access develop and implement security protocols and systems Report Security Incidents and assist with security investigations ensure compliance to policies, technology standards and best practices. This includes, but is not limited to meeting PSPF, Information Security Manual and Essential 8 Maturity Level 2 requirements Identify opportunities for and implement streamlining and automation within the environment Integrate approved software and emerging technologies with systems and applications Provide technical support to project teams and/or other change management teams Produce and/or review technical ICT architectural documents and detailed designs, relating to the network incorporating security measures, data protections and other requirements Stay abreast of industry technology developments Participate in governance activities Maintain currency of standard operating procedures, monitoring and reporting systems and other ICT operational tools. Mentor and develop talent within the teams, engaging in knowledge transfer activities as required to enhance the client's network and cyber management capabilities About You: Minimum 5 years’ experience in a similar role Minimum 5 years’ hands-on experience: managing Microsoft and Cloud-based IT infrastructure and system administration (i.e. Active Directory, Windows Servers, Azure IaaS and PaaS, M365) with backups and restore applications, tools and procedures (please specify applications and tools) managing LAN, WAN, WLAN (please specify vendors and device types) in an enterprise environment or government agency with a Windows 10- or Windows 11- based SOE Minimum 2 years’ experience managing Linux servers Demonstrable hands-on experience in the monitoring of networked devices and other assets, using monitoring applications and tools (please specify applications and tools) Demonstrable hands-on experience with Asset Management applications tools to manage an asset register (please specify applications and tools) Hands-on experience with InTune, application packaging and automated deployment At least 6 months’ experience in the use of ServiceNow for IT Service Management About Araza: Our organisation works with Australia’s largest enterprise and government clients providing project and program teams and resources to ensure success. We pride ourselves on being a trusted technology partner and working collaboratively. We're partnering with a leading Australian department to deliver high-quality projects that drive impactful results, focused on protecting national interests through intelligence, cybersecurity, and strategic operations to combat global threats. We can talk about Araza all day but instead, here are a few links if you are interested. www.araza.com.au https://www.linkedin.com/company/3613383/ Why Araza? We are GREAT. Our purpose is to have our teams align with our client’s needs to assist them on their most interesting and innovative projects. We do this by aligning our clients and teams to our core values of Be Great and Be Grateful . This focus has helped make us an employer of choice and the consultancy of choice in the Australian market. We are DIVERSE and INCLUSIVE. We are recognised leader in diversity with an excellent representation of women in leadership and a team with differing backgrounds, ethnicities, experiences and abilities. We care. Araza is a company that cares for their people. It's that simple. You will work with truly talented switched on and collaborative team members that help each other to succeed. We rock. HumbleBrag is that a lot of other companies think we are great as well! Our awards list: 2023 CRN Impact Award – Emerging Innovation Winner 2020 Financial Review Fast 100 2020 Financial Times High-Growth Companies Asia-Pacific 2019 Deloitte Technology Fast50 Australia 2019 Deloitte Technology Fast500 APAC 2019 CRN Fast50 2019 ARN Homegrown Service Provider Winner 2019 EY Winning Women Program Winner 2019 Cisco Diversity Initiative Award Winner 2019 Cisco Rising Star Winner 2019 30 Under 30 Tech Awards Winner 2018 CRN Fast50 2018 Deloitte Technology Fast50 Australia 2018 Deloitte Technology Fast500 APAC 2018 CRN Fast50 2018 ARN Start Up Entrepreneur Winner 2018 ARN Personal Innovation Sales Excellence Winner 2018 Westpac Business of Tomorrow Winner 2018 Financial Times 1000: High-Growth Companies Asia-Pacific 2017 Deloitte Technology Fast50 Australia 2017 Deloitte Technology Fast1000 Asia/Pacific 2017 CRN Fast50 2017 ARN WIICTA Entrepreneur of the Year Winner 2017 Westpac Business of Tomorrow Winner 2017 Optus myBusiness Business Leader of the Year Winner 2016 Deloitte Rising Star 2016 CRN Fast50 Next Steps If this sounds like the opportunity you are looking for, apply now! Our team would love to hear from you