Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop everyday for their connectivity needs. Visit www.superloop.com to learn more. Business Unit Overview The Consumer unit is the face of our retail brand that is committed to delivering on our customer promise; Super fast, Super reliable and Super easy internet access for all Australian homes. As a part of the Consumer unit, you will bring together systems, processes and people that deliver this experience across the customer touchpoints and customer lifecycle. Key Partnerships: Launtel signed with Superloop to gain reliable nationwide POI (Points of Interconnect) access, reinforcing its position as a trusted partner for ISPs. Leaptel partnered with Superloop in a national backhaul deal, leveraging Superloop’s extensive infrastructure to enhance service delivery. Strong Financial Growth: In FY2024, Superloop reported a 30% revenue increase to $420.5 million and a 45.2% rise in underlying EBITDA to $54.3 million, surpassing earnings guidance. The customer base grew significantly, with over 87,000 net new additions, totalling more than 455,000. Strategic Acquisitions: Recent acquisitions, including Exetel and VostroNet, have strengthened Superloop’s market presence and enhanced its service portfolio. Role Purpose We seek a highly skilled and experienced Indirect Channel Sales & GTM Manager to join our dynamic team in Australia's broadband industry. The Indirect Channel Sales & GTM Manager plays a critical role in driving Superloop’s sales growth by managing and optimising indirect channels, small-to-medium business (SMB) product strategies, and direct sales operations. This position is responsible for developing and executing sustainable strategies to enhance channel partner sales performance, mentor direct sales teams and penetrate the SMB market. Through collaborative partnerships, innovative GTM initiatives, and a strong focus on customer experience, the role ensures alignment with Superloop’s broader objectives of delivering super-fast, reliable, and easy internet solutions. Key Responsibilities Indirect Channels: Develop and implement a sustainable channel strategy to drive long-term business growth and align with Superloop’s objectives. Serve as the primary contact for indirect channel partners, ensuring prompt resolution of partner queries and escalations. Create, execute, and monitor joint business plans with partners to achieve shared goals, enhance capabilities, and identify growth initiatives. Drive annual sales targets by optimising partner performance and identifying new market opportunities. Develop and deliver training programs to equip partners with up-to-date knowledge of Superloop’s products, processes, and systems. Identify and onboard strategic channel partners to expand market reach and align with Superloop’s growth objectives. Analyse partner performance and market trends to inform strategic decisions and improve outcomes. Provide regular progress reports to management on partner performance, key initiatives, and alignment with targets. Conduct monthly quality assurance analyses to ensure compliance and uphold interaction quality standards. Oversee the monthly reconciliation process to ensure accuracy and accountability in partner accounts. Small-to-Medium Business (SMB): Design and execute a robust SMB strategy to drive growth and increase market share through digital and direct channels. Collaborate with cross-functional teams to lead GTM (Go-To-Market) product ideation and develop innovative solutions tailored to SMB customers. Manage the budget for SMB initiatives, ensuring cost-effective resource allocation and alignment with overall business goals. Act as the primary representative for the SMB channel, ensuring effective communication and prompt resolution of escalations. Implement and monitor growth plans for the SMB segment, leveraging digital campaigns and direct engagement strategies. Achieve annual sales targets by optimising SMB operations, driving customer retention, and identifying new business opportunities. Proactively identify and onboard new SMB opportunities to strengthen market presence and ensure sustainable growth. Provide regular performance updates to management, including progress on sales targets, customer activities, and business initiatives. Direct Channel: Mentor and guide direct sales teams to achieve performance targets and foster professional growth. Train and coach team members on effective sales techniques and customer engagement strategies. Identify and implement process improvements to enhance team efficiency and effectiveness. Budget Management: Work closely with the Business Finance team in creating threadbare budgets, ensuring optimal allocation of resources and efforts in achieving them Gross revenue, ARPU, Speed Plan Distribution, Multi Product Attachment rates and GM% will be the key deliverables Qualifications and Experience Extensive experience in partner channel sales management or a related role within the broadband industry or similarly dynamic sectors. Proven success in managing aggregator indirect sales partners, focusing on driving performance and growth. In-depth understanding of the Australian channel sales landscape, including Sales and Go-to-Market (GTM) strategies. Familiarity with telecommunications and broadband terminologies to effectively communicate and strategies within the sector. Strong analytical skills to interpret and leverage customer data for actionable insights and strategic decision-making. Exceptional communication and interpersonal skills to collaborate across cross-functional teams and engage effectively with partners and customers. Demonstrated project management skills with the ability to prioritise tasks, manage multiple initiatives, and deliver results in a fast-paced environment. A results-oriented mindset with a track record of achieving performance targets and driving business growth. A passion for innovation, adaptability in a dynamic market, and a strong focus on building sustainable relationships with channel partners to ensure long-term success. On Offer Free Home Broadband Free Mobile SIM plan Flexibility – 3 days/week in the office Lunch on Wednesdays, snacks, donuts and more! Diverse and Inclusive Culture Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond. At Superloop, we are dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be their authentic selves. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We are committed to ensuring that our hiring processes are accessible and inclusive for all individuals interested in joining Superloop.