Bayswater, Victoria About our Organisation Trend Windows and Doors , is one of Australia's largest window manufacturers who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group that includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, A&L Windows, and Breezway louvres. About our Opportunity As the Site Service Administration Assistant for Trend Bayswater, you will be apart of a professional, collaborative close knit team where customer service is at the forefront of every interaction. You will support the Site Service Scheduler and team coordinate the installation of our products by providing general administration assistance ensuring a positive customer experience and service levels. In addition, you’ll: contact customers daily to confirm upcoming Service works printing all required service paperwork for our installers primary contact for general enquiries and service dates About You We’re looking for an energetic team player who will contribute to our positive work environment, who has previous customer service experience, self-motivated and have initiative to participate in our comprehensive training and demonstrate a keenness to learn. You will have well-developed communication and interpersonal skills with the ability to adapt your communication style to the customer, supporting you to effectively build constructive relationships with internal (installers) or external (builders). In addition, you will bring: Ability to quickly gain competency with our in-house ERP system Pride yourself on thoroughness and attention to detail Highly organised, able to multi-task and prioritise multiple tasks Outstanding communication and customer service skills What's On Offer permanent full-time role, Monday to Friday 8:30am - 4:30pm generous discounts on our extensive range of products ability to schedule leave every year over the Christmas period. additional paid day’s leave on your birthday, even if it falls on the weekend! flare benefits program - salary packaging, discounts and premium perks refer a friend and get rewarded with $$$ through our Employee Referral Program opportunities to cross-train, enhance your skills and advance your career Employee Assistance Program access Your Next Steps Join our team and be a part of our commitment to delivering exceptional service and quality. If you're ready to take on this exciting opportunity, apply now and make a significant impact at Trend Windows & Doors Bayswater. Your dedication and skills will help us continue to provide the best experiences for our valued customers. To apply, please submit your resume highlighting your experience related to this role. We look forward to welcoming a committed Administration Assistant to our team. Trend Windows & Doors builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia and undertake pre-employment check. Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team. LI-DNI